Refund Policy

Refund Policy

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1. No Refunds for Digital Services
All payments made for our WhatsApp bot services, whether for subscription plans, premium features, or add-ons, are non-refundable. As a digital service provider, we do not offer refunds once the service has been activated or used.

 

2. Subscription Cancellations
Users may cancel their subscription at any time. However, cancellations will only prevent future charges and will not result in a refund for the current billing cycle. The service will remain active until the end of the current subscription period.

 

3. Exceptional Cases
Refunds may be considered only in the following exceptional cases:
- If you were charged incorrectly due to a billing system error.
- If you were charged after properly canceling your subscription before the renewal date.
- If the service was unavailable for an extended period due to a technical failure on our end.

In such cases, refund requests must be submitted within seven (7) days of the charge date, along with proof of the issue. Our team will review the request and determine eligibility at our sole discretion.

4. Contact for Refund Requests
To request a refund, users must contact our support team via WhatsApp or email, providing details of the issue and any supporting documents. We aim to process eligible refund requests within ten (10) business days.

 

5. Chargebacks and Disputes
Filing a chargeback without first contacting our support team may result in the suspension or termination of your account. We encourage users to resolve disputes directly with us to ensure a smooth resolution.

 

6. Changes to the Refund Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website, and continued use of our services implies acceptance of the revised policy.